Yes—your service is guaranteed. If you have any concerns, please reach out within 48 hours of your appointment. Adjustments may be made when appropriate to ensure your service was executed as planned. While we'll do our best to accommodate you promptly, adjustment appointments are scheduled based on availability and may extend beyond the 48-hour window. Please note: results are a professional interpretation based on your hair, goals, and consultation. Changes based on personal preference (such as deciding you'd like a different look after your appointment) are not considered adjustments and would require booking a new service.

By acknowledging salon policies, guests understand that photos or video may be taken during or after services for portfolio and content creation purposes. Please inform us prior to your appointment if you do not wish to be photographed or filmed.

Appointments canceled with less than 24 hours’ notice will be charged 65% of the scheduled service total. No-show appointments will be charged 100% of the scheduled service total. Edge + Aura operates by reserved appointment only. Missed appointments result in unrecoverable reserved servicetime and impact business operations and availability for other guests. All cancellations up to this 24 hour window must be made directly through the Square booking system. Messages sent via text, social media, email, or voicemail do not constitute official cancellation. Booking a service acknowledges that the client has read and understand this policy and authorize Edge + Aura to charge their card on file for applicable fees.

To reserve appointments, Edge + Aura requires a valid credit or debit card on file. This allows us to securely hold your booking and process payments for completed services, late cancellations or no-shows in accordance with salon policy, and any approved retail purchases or additional services added during your appointment. Your card information is securely stored through Square’s encrypted payment system and will not be charged outside of these terms without authorization. By booking an appointment, you agree that your card may be kept on file for future transactions until you request removal in writing. You also acknowledge that this authorization applies to agreed-upon services and applicable cancellation fees, and agree not to dispute legitimate charges in accordance with Edge + Aura’s stated policies.

Pricing provided prior to your appointment reflects an estimated range. Edge + Aura uses an all-in pricing structure to reduce discrepancies and provide clarity before your visit. However, due to each client’s unique hair history, goals, and service needs, adjustments may occasionally be necessary to safely and properly achieve the desired result. If additional work is needed, any changes will be communicated as early as possible during the service. Final pricing is based on the work performed.

A valid email and/or mobile number is required for appointment confirmations, reminders, and service-related communication. By booking, you consent to receive appointment-related emails and/or texts from Edge + Aura. Clients are responsible for keeping contact information up to date. Failure to receive a reminder does not waive cancellation or no-show policies.

Products purchased from Edge + Aura may be returned within 30 days of the original purchase date in exchange for store credit. Opened and gently used products are accepted. Store credit may be used toward future retail purchases only and cannot be applied to services, gratuities, or previous purchases.